FAQ

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Shipping

Why can’t residents of Australia and New Zealand order through the USA SMART Recovery Shop?

SMART Recovery USA has a license agreement with SMART Recovery Australia so we are not able to sell our publications to Australia and New Zealand.

You can order materials through the AU site here (which also sells to NZ): http://smartrecoveryaustralia.com.au/shop/

Why does the Add to Cart button not show for some products for the United Kingdom?

SMART Recovery USA has a license agreement with UK SMART Recovery so we are not able to sell some of our publications to the United Kingdom. Specifically: the SMART Recovery Handbook, the SMART Recovery Facilitator Manual, and the SMART Recovery Family & Friends Facilitator Manual.

You can order the UK SMART Recovery Handbook through the UK site here: http://www.smartrecovery.org.uk/resources/bookshop

For the UK Facilitator Manuals, contact the UK SMART Recovery central office here: http://www.smartrecovery.org.uk/contact/office/

Does SMART Recovery charge a customs/brokerage fee for international orders?

Customs/brokerage fees are charged by either the US Postal Service or UPS (depending which shipper you select when you place your order) on packages shipped outside the US. This fee is not provided to SMART Recovery and we do not have any control over this fee.

What is your Shipping Policy?

Orders are processed within 3 business days of receipt. The length of time it will take to receive your order depends on the shipping method you choose.

How long will it take for my package to arrive?

That depends on the shipping method you select and the distance your package must travel. Please note: Medial mail generally arrives pretty quickly. It can sometimes take 8-10 business days so if you need to have your order arrive by a certain date you may wish to select a faster shipping method.

What is Media Mail and why is it so inexpensive?

Although we ship out all orders according to our same Shipping Policy, USPS places a lower priority on delivering Media Mail orders. This means that you get a lower shipping fee, but may be waiting longer for delivery.
Allow 7 to 10 days for delivery when selecting Media Mail.

What shipping methods do you use?

We use the United States Postal Service (USPS) or UPS.

What is your return policy?

If an item is damaged during shipping we will be happy to replace the item for you. If you decide you no longer want the item you ordered it can be returned in like new condition for an item refund. Please email us at: Information@smartrecovery.org to request a MERCHANDISE RETURN FORM. Once the item is received in our fulfillment center with the return form a refund will be issued to the original payment method within 90 days of purchase.


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Billing

What currency do you use?

All prices are displayed in USD, and all transactions are processed in USD. Currency conversions are handled by your card issuer or PayPal, and we cannot do anything to affect the exchange rate.

What payment methods do you accept?

We accept PayPal, and the following credit cards: Visa, MasterCard, American Express (Amex), and Discover Card.


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Misc

How can I contact SMART Recovery?

Our Mail, Telephone, and Email contact information, along with office hours, are shown on the contact page.


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In observance of Memorial Day the SMART Recovery Central Office will be closed on Monday May 29, 2017.  Any orders received after 11:00 AM Eastern Time on Friday May 26th will be shipped out on Tuesday May 30th.