SMART Self-Management And Recovery Training FAQ

Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.

How to do I find the SMART Recovery web site from the message board?

There are two ways you can get to the SMART Recovery web site.
  1. Click on the SMART Recovery Logo at the top of the page.
  2. Click on the link on the bottom of every page that says "SMART Recovery Home Page (click here)"

How can I help SMART Recovery?

Great question! We are a non-profit and any help is always appreciated!
You can donate to SMART Recovery several different ways.
  • You can call our Central Office at 440.951.5357 and our great office staff will be happy to help you!
  • We accept donations though our online store SMART Recovery online store (click here) or you can make a purchase in the online store. We carry a wide variety of Recovery books and items.
  • Also if you shop online, anything you purchase by going though our Amazon (click here) gateway a portion of the sale comes back to us.
    You can also get to Amazon Canada, Amazon UK and all the other Amazon site from here.

How do I become a volunteer?

To volunteer at SMART Recovery Online please click the "Become a Volunteer Today!" button on the bottom of the page. There you will find all the information about volunteering here at SMART Recovery Online.

Or simply, Become a Volunteer Today! (click here)

What do I do if someone is saying they are going to commit suicide?

Remember: We are not professionals here.

What You Can Do

1. Take the person's threat seriously.
2. BE DIRECT--talk openly.
3. Let the person know you care.
4. Urge the person to get professional help; refer them to a local crisis line, the emergency room of a local hospital, or their own counselor if they have one.

SUICIDE ? by Tom Horvath
"You are telling us that you feel suicidal. I am concerned for you. You have several options. If your feelings are intense and urgent, then it might be better to seek professional help immediately.

"If you are not sure where to go, an emergency room would be a good option. Or you could stay in the meeting or in chat, and seek help afterward. It's up to you. However, in this meeting or chat we don't discuss suicide, just addictive behavior. Perhaps you would like to discuss your addictive behavior. Suicidal feelings, however, need to be discussed with a professional. Would you like to discuss your addictive behavior?"

Suicide Prevention Lifeline


More resources Urgent Help resources

What happens if I am moderated or banned?

When a member is moderated their ability to post in real time is removed. Their posts go into a moderation queue and then are reviewed by the Admins before they are allowed to post, providing they are recovery related. Generally this can take up to 24 hrs for the Admins to review them. The ability to use the chat system is removed along with the ability to send private messages, post visitor messages, or create new Journal entries.

When a member is banned they are banned from the use of the message board or the chat rooms. They can not read or participate either on the message board or chat room. A Ban can range from one month to lifetime, depending on the nature of the infraction.

After the moderation or ban period is up the member can apply for reinstatement** by using the Contact Us link at the bottom of the page and use the subject "Other."

** In some cases a participant under lifetime ban will be allowed to return. This is rare and is handled on a case by case basis.

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