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PRIVACY
STATEMENT
SMART RecoveryŽ and SMART On Line (both hereby jointly referred to as SOL)
is committed to protecting your personal information. Personal information
includes personal communications. We recognise that your privacy is very
important to you and that you have a right to control your personal
information. Unless you give explicit consent for SOL to act otherwise,
the following policies govern how SOL will use and safeguard your privacy.
COLLECTION
SOL collects personal information only from the individual concerned and
holds only such personal information as is reasonable and necessary for us
to deliver services to our members and to the wider community.
You may provide SOL with information directly, such as on a message board
membership registration, subscribing to a newsletter, email lists or
identifying yourself when using particular services e.g. chat rooms. The
amount and type of information collected depends upon the services used.
The only personal information collected is what you provide.
INFORMATION LOGGED
Our web servers log the following information which is provided by your
browser and is used for statistical purposes only:
" the type of browser and operating system you are using;
" the IP address used;
" the address of the referring site;
" the date and time of the visit; and
" the address of the information accessed or downloaded.
In addition, search terms that you enter when conducting a site search are
collected but are not associated with any other information collected. We
use these search terms to enable us to improve the services that we
provide.
Our email server(s) log the following information:
" sender and recipient's email address
" date and time of transmission
" email subject, size and unique message identification
USE OF COOKIES
Cookies are files that a website transfers to your computer for
record-keeping purposes, to enhance or customize what is offered or
displayed. Most web browsers are set to accept cookies. However, if you do
not wish to accept cookies you may configure your browser to reject
cookies. In some instances that may mean that you will not be able to take
full advantage of some aspects of the SOL services.
LINKS TO OTHER WEBSITES
SOL provides links to other web sites. SOL is not responsible for the
privacy practices or the content of these sites.
USE AND DISCLOSURE OF INFORMATION
Information will be used or disclosed only for the primary purpose for
which it was collected. Information provided to us may be used to keep you
better informed about the activities and services of SOL, for example by
email. Individuals have the right to opt out of receiving any of these
sources of information.
Personal information will not be used or disclosed by SOL for a secondary
purpose unless that purpose is closely related to the primary purpose and
you could reasonably expect the information to be used in that way, or SOL
has a legal obligation to disclose such information.
SOL will not sell, exchange or release personal information about an
individual for commercial gain.
SOL will not send you unsolicited advertising email. If you no longer wish
to receive information you may remove your name from any of our email
lists by either following the removal instructions or to contact us
by email (click here)
requesting to be removed from a particular email list. Please
allow seven (7) days for this request to be completed.
QUALITY OF INFORMATION
SOL takes reasonable steps to ensure that the personal information
collected and used is accurate and up to date. We seek members' assistance
to keep SOL informed of change of email address or other details.
To update or delete your personal information please send any corrections using the
Contact Us Form (click here)
. Please provide your username, display name and email address you
provided when you registered as appropriate.
We will take all reasonable steps to meet any request to have personal
information deleted unless it is required for legal or administrative
reasons.
SECURITY OF INFORMATION
SOL takes every care to protect personal information from unauthorised use
or disclosure and from loss.
You can assist us by ensuring that you maintain the confidentiality of
your passwords and accounts.
Personal information will be destroyed or permanently de-identified when
it is no longer needed for the purpose for which it was collected
providing it is no longer required for legal or administrative reasons.
CONFIDENTIALITY
Personal information is held on confidential data bases maintained by SOL
and its hosting services.
Your information is stored on secured servers that are protected in
controlled facilities. Our employees and volunteers are obliged to respect
the confidentiality of any personal information held by SOL.
ACCESSIBILITY OF INFORMATION
Information held by SOL about an individual is accessible to that person
on request.
WHAT TO DO IF YOU HAVE A PROBLEM OR QUESTION
If you have any further queries relating to our privacy policy, or you
have a problem or complaint, please contact us
at SMART RecoveryŽ
7537 Mentor Ave.
Suite 306
Mentor, OH 44060
Toll free: 866-951-5357
Tel: 440-951-5357
Fax: 440-951-5358
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