These are instructions for PC users
Installing Paltalk Scene
Security alerts
Anti-virus
Windows temp
Most installation problems can be resolved by following these steps...
Step 1 - Download and save the installer
Download the OFFICIAL version of Paltalk from http://www.paltalk.com by clicking
HERE.
You will see a 'Download For Free' button to the right of your browser screen.
Click the 'Download For Free' button with your mouse button
select 'save target as' from the menu that appears
Step 2 - Save the installation file
Once the download starts a security warning may appear and ask you what you wish to do with the Paltalk installation file.
note: the version number attached to the file may appear different than the screen shots
A file browser window will appear that will let you select a location to save the Paltalk installation file. Be sure to select a location that is easy to find again such as your desktop.
Step 3 - Installation
Once the download has completed, double click on the Paltalk icon that will appear in the folder in which you saved the file.
The icon image will look like a little chat bubble with people in it
A security warning may appear
Press the RUN button to continue
This will begin installation of Paltalk to your computer.
After installation completes Paltalk will launch or 'run' automatically.
NOTE: In order to assure that Paltalk installs and registers it's dll files properly, you may wish to follow these additional steps.
- Close any versions of Paltalk that you may have running.
- Save your work on any other programs you have running and close them.
-
Reboot your computer.
- Uninstall any old versions you had previously installed.
- Install the new version of Paltalk that you just downloaded.
Security alerts:
Anti-virus or security scanners may generate alerts during the installation process.
You should 'allow' or 'always allow' Paltalk to connect to the internet, and 'exclude' it from future scanning.
Norton Antivirus Spyware Edition recommends that you 'exclude' Paltalk from future scans as we are rated as a low risk.
NOTE: Certain scanners have mistakenly flagged Paltalk as 'adware' - Paltalk is ad supported when using the free version of the software and does NOT report your browsing habits like an 'adware' or 'spyware' program would do. Paltalk simply displays ad banners within its own windows. Paid subscribers do not see any ad banners. We hope this helps you to understand the distinction between 'adware' and 'ad supported' software.
Web enabled Paltalk issues:
If you have tried our web enabled versions of Paltalk you may experience difficulties when testing our betas or running our standard versions. This is possibly caused by incompatible versions of dll files left on your machine by our web rooms.
To correct this problem download our web conference uninstaller HERE
Browser issues:
If you are just clicking the file and selecting 'open' to install directly from the web without downloading the installer to your hard drive, you may have trouble installing. This is because previous versions of the installer may be in your browser's cache, and the browser may not overwrite the old file.
To correct this try cleaning your temporary internet files out.
(Do this at your own risk. In general it is totally safe to do this.)
- For Internet Explorer:
- Select the 'Tools' menu
- Select 'Internet Options'
- Press the 'Delete Files' button
Your temporary internet folder will be cleared!
Try downloading and installing again.
For Netscape:
Select the 'Edit' menu
Select 'Preferences'
Click the '+' to the left of 'Advanced'
Select 'Cache'
Press the 'Clear Disk Cache' button
Your Netscape cache folder will be cleared!
Try downloading Paltalk and installing again.
Windows 'Temp' folder:
Some users have trouble installing because previous install attempts have left old files in your windows 'Temp' folder. For some reason these files are not replaced properly and the user winds up with an old version installed, even though they downloaded the correct file.
(we are not quite sure why this happens, but it is very rare)
Open your 'windows explorer'
Go to C:\Windows\Temp
- Delete these files:
- Paltalk.exe
- ctrlkey.dll
- ftpclient.dll
- WebVideo.dll
- palsound.dll
- PalTextCtl.dll
- shfolder.dll
The rest are not critical to the installation of Paltalk.
Try downloading Paltalk and install again.
Anti-Virus software:
This may sound bizarre but you may want to disable your virus scanner during the installation process. The reason for this is that Paltalk needs to make certain adjustments to your system registry and register dll files with Windows.
SOME (not all) anti-virus software will throw alerts and interfere with the installation. We recommend that you download Paltalk to your hard drive, then run a virus scan on it to be sure it's ok, then disable your antivirus program. Now run the Paltalk installer.
(Norton Anti-Virus does not seem to have this problem and can be left running)
System Requirements
200/XP/2003/Vista
NOTE: Microsoft no longer supports Windows98 or NT, and therefore Paltalk also no longer supports Windows98 or NT - Paltalk also no longer supports Windows ME
For information when your version of Windows may stop being supported or offered by Microsoft You may wish to view the Microsoft Windows Desktop Product Lifecycle Guidelines
- Intel Pentium 500MHz Processor with 128MB of RAM or better
- Internet connection (28.8kbps Modem or better)
- Full-Duplex sound card required (for Audio)
- USB Digital Web Camera (for video, not required for only viewing)
The first time you come to PalTalk you will need to "join"
Click on the "Join Now" button
Fill out this form using the nickname you want to be addressed as.
When you finish - click on register.
NOTE - some people have had difficulty with this page. Some bug or glitch in their system I guess. If nothing happens when you click on register - refresh the page which takes you back to the Welcome to PalTalk page where you will have to click the "join now" button again. When creating this document I had to go back several times before the registration actually worked - so keep trying.
Now you are ready to chat.
In order to find the room click on the Rooms Browser
In the space next to the go button type "SMARTRecovery" and then click go
This room is not listed unless an admin is present.
So you can not see it unless we are there.
Click on the SMARTRecovery Room and it will open and ask for a password. That password is currently the word ------------ donate --------------
IMPORTANT NOTE: The SMARTRecovery room does not exist until an admin opens it.
And there you are - ready to chat.
To talk you click your mouse on the "Push to Talk" button and hold the button down while talking.
Only one person speaks at a time. If you want to talk you may "raise your hand" by clicking on the "Hand Raise" button and you will be next on the talk list.
****One important hint about getting settled in any meeting. Please do not try to figure out what all the buttons do if the meeting has started. It creates a real distraction for the facilitator and those who are there to work on their concerns, particularly the new folks. Just sit back and be a part of the meeting. After the meeting ends - there will likely be someone there who can help you figure out all the bells and whistles.****
